Business Process Outsourcing (BPO)

Additional Information

Erada has done a joint collaboration with Ufone for it's BPO services. Following are the list of services offered by us.

Erada Service Portfolio

  • Offerings

  1. Call Center
  2. Inbound (Service, Sales (Cross Selling & Up Selling) and Support)
  3. Outbound (Sales, Collections, Surveys and Mystery shopping)
  4. Back office operations (Data Entry, Scanning, Designing for Civil Engineering and etc)
  5. Data mining & Analysis (Providing efficient tools for comprehensive business analysis and Insight)
  6. Software Development (Website Development, CRM Systems or any kind of coding work)
  7. After sale service support
  8. IT Help Desk Support with Level1 to Level 3 capabilities.
  9. Cyber Security.
  10. Book Keeping

  • List of languages.

Any language, however pricing and recruitment time will differ.

  • Time Zones


  • Approach towards operations

  1. Nice Gender split
  2. Flexible pricing models like hourly wages, Cost Per Contact, Cost Plus, Activity Based Pricing, Productivity based pricing and etc)
  3. Flexible in contract terms.
  4. Quality driven operations with Pay for Performance model.

Industries we covered

  •  Health Care
  • Telecom & Broadband
  • Directory Services / Yellow Pages
  • Banking Services
  • Electronics & Home Appliances
  • Food, Beverages and Restaurants
  • Financial and Insurance Services
  • Education Services
  • Utilities Companies
  • Transportation & Aviation.
  • Land Registration